FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

You could possibly have a leak in your service line, at a hydrant, a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

A repair to a water line could have been completed recently causing the discoloration.

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

From Fayette Water Company's point of view, NO!!  Whether or not your present source of drinking water is safe for consumption is not a responsibility of Fayette Water Company.  While we certainly don't want anyone using unsafe water in their homes, we do not test private water supplies or push to have that testing done.

Your present water supply can continue to be used.  Many Fayette Water Company customers have chosen to do this.  You may wish to use rural system water in your home for baths, cooking, laundry, and use your private water supply for outdoor uses, such as irrigating landscaping and gardens or for livestock.

  • A cross-connection between your private water source and Fayette Water Company falls under regulation by the Illinois EPA.  The connection needs to be installed property and annually reviewed.  
  • A cross-connection could prove very costly to you.  A leaking freeze-proof hydrant or bad foot valve in your well could run thousands of gallons through your meter.

You can contact our office either by calling or emailing with the 911 address for said location.  The office staff will check our service line maps and provide the information to you regarding availability.

The grains of hardness information is provided in the Consumer Confidence Report and can be found on this website under the Water Quality Report tab.

Yes.  You will need to provide your email to the office staff so that it can be added to your account.  Once the monthly bills are downloaded, an email will be generated to you.  You can also choose to not receive a printed bill if you choose to only receive the electronic bill.

The after-hours emergency contact number to reach maintenance for an emergency shut off is (618) 780-3411.  This number can also be called if you experience an issue of having no water after-hours.  If maintenance is required to provide a service to you after hours and the issue or problem is related to your side of the line, then a service call charge may be applicable for an after-hours service call.