Will my well be condemned?
From Fayette Water’s point of view, NO!! Whether or not your present source of drinking water is safe for consumption is not a responsibility of Fayette Water Company. While we certainly don’t want anyone using unsafe water in their homes, we do not test private water supplies or push to have that testing done.

Can I continue to use my present water supply?
Your present water supply can continue to be used. Many FWC customers have chosen to do this. You may wish to use rural system water in your home for baths, cooking, laundry, and use your private water supply for outdoor uses, such as irrigating landscaping and gardens or for livestock.

Be Careful of a Cross-Connection for Two Reasons.

• A cross-connection between your private water source and Fayette Water Company falls under regulation by the Illinois EPA. The connection needs to be installed properly and annually reviewed.
• A cross-connection could prove very costly to you. A leaking freeze-proof hydrant or bad foot valve in your well could run thousands of gallons through your meter.

How do I know if water is available at a property that I am purchasing?
You can contact our office either by calling or emailing with the 911 address for said location.  The office staff will check our service line maps and provide the information to you regarding availability.

What are the grains of hardness of the water?
The grains of hardness information is provided in the Consumer Confidence Report and can be found on this website under the Annual Water Report tab.

How can I pay my bill?
FWC offers several ways to pay your monthly water bill.

• Payments can be mailed to: P.O. Box 220, Brownstown, IL 62418;
• Payments are accepted at the First National Bank of Brownstown;
• Payments can be made over the phone by calling and speaking to a receptionist at 618-427-3000;
• Payments are accepted at the Community Banks of Shelby County in Herrick only through the 15th of the month;
• Payments can be made online at: www.payclix.com/fayettewatercompany

Can I receive my bill electronically?
Yes. You will need to provide your email to the office staff so that it can be added to your account. Once the monthly bills are downloaded, an email will be generated to you. You can also choose not to receive a printed bill if you choose to only receive the electronic billing.

How can I reach FWC if I have a leak after hours and need my water shut off?
The after-hours emergency contact number to reach maintenance for an emergency shut off is (618) 780-3411. This number can also be called if you experience an issue of having no water after hours. If maintenance is required to provide a service call to you after hours and the issue or problem is related to your side of the line, then a service call charge may be applicable for an after hours service call.